Ray Catena Lexus of

Inspections performed here

• 3,858NY State inspections in the last 12 months
• 11,346inspections at this facility since 2023

What they inspect

• Initial Inspection3,779
• Re-Inspection79

Counted from NY DMV inspection-transaction records, not estimated.

Vehicles they inspect

• Cars and light trucks

Inspected 77 electric and 823 hybrid vehicles in the last 12 months.

From NY DMV inspection-transaction records for the last 12 months.

Hours and services

Monday

9 AM–7 PM

Tuesday

9 AM–7 PM

Wednesday

9 AM–7 PM

Thursday

9 AM–7 PM

Friday

9 AM–6 PM

Saturday

9 AM–6 PM

Sunday

Closed

• Delivery
• Onsite services
• Oil change
• Repair services
• Used goods
• Email contact
• Car rental
• Price match guarantee
• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Credit cards
• Debit cards
• NFC mobile payments
• On-site parking

From this shop’s public Google Maps listing. Call ahead to confirm.

DMV licence

Facility number

7116995

Licence type

NYS Licensed Inspection Station, NYS Registered Repair Shop

Original issue date

December 2, 2013

Expires

November 30, 2027

Data from NY DMV as of September 2026. Check this facility in the NY DMV public record.

Reviews

★★★★★ 4.7· 1,141 reviews on Google

• CCali★★★★★ June 9, 2026
  Vanessa is amazing, she made the whole process SO smooth and quick. We’ll be forever tied to this dealership & probably forever Lexus owners. We are grateful we had the pleasure of working with her. Note: My partner usually hates going to dealerships because the dealers can be so overbearing but we had such a pleasant experience, Vanessa is just the best, so professional, and didn’t keep us waiting very long. Quick…

  and easy process ⭐️⭐️⭐️⭐️⭐️

  Response from the owner · June 10, 2026: Cali, thank you for your wonderful review! We're thrilled to hear Vanessa made the process smooth, quick, and enjoyable. Providing a professional, no-pressure experience is exactly what we strive for. We're honored to have earned your trust and are excited to welcome you back for many years as part of the Lexus family. Enjoy your new vehicle!
• LLR★☆☆☆☆ May 9, 2026
  I had a very disappointing experience with the service department at Ray Catena Lexus of White Plains. I scheduled an appointment for an oil change on Saturday, 5/2/26, and John Turbino was assigned as my service advisor. I explained that I am being deployed for military service next week and only needed an oil change and a fluid check because I had very limited time before leaving. I knew there were other…

  maintenance items that could eventually be done, but for this visit I asked for only those basic services, the oil change and fluid check. During the interaction, John asked several personal questions that were unrelated to my vehicle or the service appointment, which I found inappropriate and unprofessional. He asked how much I paid for the car, where did I buy it, also insisted that I needed new tires even though I have brand new Michelin tires. The interaction became even more uncomfortable after I was transferred to the service manager, Bill Conroy, and had to repeat the same explanation I had already provided. After the appointment, I checked the fluids myself and noticed that the coolant level was low. Since checking fluids was part of my request and I was charged for it, and the coolant reservoir is very close to the oil reservoir, these concerns led me to believe whether the service including the oil change had been performed. I then called the dealership and spoke with the service manager, Bill Conroy and he stated stated it was human error. I also did not receive the complimentary car wash that is typically included with an oil change but that was the least of my concerns. Overall, this experience at the dealership left me disappointed and I ultimately had to purchase additional coolant and refill it on my own. I will inspect the oil filter and seal later to see if the oil was in fact changed. I would advise others to use caution and to carefully double-check the work performed on their vehicle.

  Response from the owner · May 11, 2026: Good afternoon, First and foremost, thank you for your service. We truly appreciate everything you do. With regard to your recent visit, we did complete the oil and filter change on your vehicle. During the inspection, our technician noted that the vehicle had previously sustained a significant front-end collision and currently has multiple safety warning lights illuminated on the dashboard. While the vehicle was on the lift, several additional safety concerns were identified and documented for you, including: - Left front axle boot torn and leaking excessive grease (unsafe condition) - Right front lower ball joint leaking grease - Front brake pads measuring approximately 1–2 mm remaining - One missing lug nut on each wheel To clarify, we did not advise that there was anything wrong with the tires themselves — only that lug nuts were missing. Regarding the coolant level, I explained to you when you called two days later that coolant levels can fluctuate depending on engine temperature. As for your conversation with Mr. Turiano, the discussion regarding deployment was only brought up after you mentioned it yourself. He simply asked when you were deploying and whether you knew your destination, which you answered willingly. The conversation was intended to be respectful and conversational in nature. Additionally, I asked Mr. Turiano to bring you over so I could personally show you the accident photos associated with the vehicle history. My intention was to ensure you had accurate information regarding the severity of the prior damage. At that time, you advised that you had purchased the vehicle at a salvage auction and had completed the repairs yourself. Lastly, we do wash our vehicles through an automated car wash; however, due to the current condition of your vehicle, we did not want to risk causing any additional damage during the wash process. Bill Conroy Service Manager Ray Catena Lexus of White Plains 914-358-3001
• TToni★★★★★ July 2, 2026
  I had an outstanding experience purchasing my new Lexus from Ray Catena Lexus of White Plains. After being involved in a bad car accident, I needed a new vehicle quickly, and the entire team made what could have been a very stressful experience feel easy and seamless. Fabio, my sales consultant, was incredibly patient, knowledgeable, and helpful throughout the entire process. He took the time to answer all of my…

  questions and made sure I found the right vehicle without ever making me feel rushed. Billy in the service department was equally amazing. He went above and beyond to make sure everything was taken care of and made the transition into my new vehicle as smooth as possible. I’m truly grateful for the kindness, professionalism, and exceptional customer service they both provided during such a difficult time. I highly recommend Ray Catena Lexus of White Plains, especially if you’re looking for a team that genuinely cares about their customers.

  Response from the owner · July 2, 2026: Thank you, Toni Ann, for taking the time to share your experience. We're so sorry to hear about your accident, but we're grateful we could help make your vehicle purchase as smooth and stress-free as possible. Fabio and Billy will be delighted to hear your kind words and know they made a positive difference during such a challenging time. Congratulations on your new Lexus, and thank you for your recommendation. We wish you many safe and happy miles ahead!
• TTatiana★★★★★ May 8, 2026

  I've been Ray Catena customer for 15 years and always have the best experience Huge thank you to Brian G and Mike R for making my car-buying experience actually enjoyable! Super attentive, honest, and easy to work with. They went above and beyond to help me find exactly what I wanted and made me feel valued as a customer. I’ll definitely recommend them to friends and family.

  Response from the owner · May 9, 2026: Thank you, Tatiana, for being a loyal Ray Catena customer for 15 years—we truly appreciate your continued trust and support! We’re so glad to hear that Brian G and Mike R made your recent car-buying experience enjoyable and seamless. They take great pride in being attentive, honest, and going the extra mile for every customer, and it’s wonderful to know that came through for you. Your recommendation means a lot to us, and we’re grateful to have you as part of the Ray Catena family. Enjoy your new vehicle, and we look forward to seeing you again in the future!
• Mmelissa★★★★★ July 17, 2026

  Thank you SANDRA for all your help to attain our LEXUS 350h! We LOVE it! Your customer service was exceptional, professional and precise! I appreciate your expertise & simply love the expectable smooth drive and aesthetics of the Lexus! If shopping for a Lexus (which I totally recommend) definitely see Sandra at Ray Catina Lexus! ⭐️⭐️⭐️⭐️⭐️(a little glance photo; )

  Response from the owner · July 17, 2026: Hi Melissa, thank you for your wonderful review! We’re thrilled to hear Sandra provided exceptional, professional service and helped make your Lexus 350h experience so enjoyable. Congratulations on your new vehicle, and we truly appreciate your recommendation. We hope you enjoy every smooth and exciting drive!

Snippets from public Google Maps reviews. Own this shop? Claim the page to reply.