Smithtown Volkswagen

Inspections performed here

• 3,323NY State inspections in the last 12 months
• 9,212inspections at this facility since 2023

What they inspect

• Initial Inspection3,221
• Re-Inspection102

Counted from NY DMV inspection-transaction records, not estimated.

Vehicles they inspect

• Cars and light trucks

Inspected 39 electric, 45 hybrid, and 11 diesel vehicles in the last 12 months.

From NY DMV inspection-transaction records for the last 12 months.

Hours and services

Monday

9 AM–8 PM

Tuesday

9 AM–8 PM

Wednesday

9 AM–8 PM

Thursday

9 AM–8 PM

Friday

9 AM–7 PM

Saturday

9 AM–6 PM

Sunday

11 AM–4 PM

• Delivery
• In-store shopping
• Onsite services
• Oil change
• Repair services
• Used goods
• Certified pre-owned vehicles
• Collision repair
• Courtesy deliveries
• Email contact
• Mobile app
• New vehicles
• Sells tires
• Car rental

From this shop’s public Google Maps listing. Call ahead to confirm.

DMV licence

Facility number

7131970

Licence type

NYS Licensed Inspection Station, NYS Registered Repair Shop

Original issue date

November 8, 2023

Expires

October 31, 2027

Data from NY DMV as of September 2026. Check this facility in the NY DMV public record.

Reviews

★★★★☆ 4.3· 1,547 reviews on Google

• PPatrice★★★★☆ May 16, 2026
  Decent experience at Smithtown VW. Test drove a 2026 Tiguan SE last Sunday on Mothers Day. The SE model did not have a front passenger seat with lumbar support, which I need, so we needed to upgrade to the SEL R-Line Turbo to get that feature. Dillon Graham, our salesman was attentive to our needs. He found a SEL in stock in the exterior and interior colors we wanted. Not being able to reach a payment that fit our…

  budget we left. Within the next hour, Dillon texted he reworked the numbers and suggested we come back and test drive the SEL Turbo model. My husband and I returned on Thursday for the test drive and ended up driving off the lot that same day with the new 2026 Tiguan SEL R-Line Turbo. We negotiated the payment terms that fit our budget with Dillon, but it was really John D., the Finance Manager, who saved the day. When we sat down to sign the lease agreement the amount of money needed that day to make the deal was way higher than we expected. John did his due diligence and found a way to make the deal work. He was extremely professional and proactive to help us stay within our budget. Thank you Smithtown VW for working with us. We love our new Tiguan!

  Response from the owner · May 16, 2026: Thank you, Patrice, for sharing your experience and for giving our team the chance to work through the details with you. I’m glad Dillon listened to what you needed, found the right Tiguan in the colors you wanted, and that John was able to adjust everything so the numbers fit your budget. Enjoy your new 2026 Tiguan SEL R-Line Turbo!
• PPaulo★★☆☆☆ February 3, 2026
  Work Billed vs. Work Done (Unacceptable) My parents purchased their 2021 Volkswagen Tiguan new from this dealership and have continued to service it here since. On January 21, 2026, they brought the vehicle in due to starting issues. The dealership diagnosed the problem as a bad battery and charged approximately $623 to replace it ($325 for labor). The service invoice states that the original battery was removed…

  and replaced, coding and adaptation were performed, and a Volkswagen multipoint visual and video inspection was completed. Despite this, the vehicle continued to have no-start issues over the next two weeks, requiring multiple jump-starts. Relying on the written service documentation confirming the battery had already been replaced, they reasonably assumed there might be another issue and scheduled a follow-up appointment for February 2. On the morning of February 2, during another no-start requiring a jump, my father discovered that the original factory battery was still installed, despite the January 21 invoice stating it had been replaced. He brought this to the dealership’s attention, and after waiting approximately an hour, the battery was finally replaced with a new one. In short, they were billed for a battery replacement that was never performed, supported by service records stating the work had been completed and inspected. Despite taking additional time off work for a second visit to receive a service that should have been completed the first time, no apology, goodwill gesture, or refund of any kind, including labor, was offered. This experience was especially concerning because customers are generally not in a position to independently verify whether billed service work has actually been performed. While this issue happened to involve a battery replacement, a more complex internal repair would leave a customer with no practical way to confirm whether the work described in the invoice was actually done without spending additional time + money involving a third party mechanic or another VW service center. At a minimum, customers should be able to rely on service invoices to accurately reflect what was done to their vehicle and what they paid for. Ideally, a business that makes a mistake of this nature corrects it transparently and takes reasonable steps to restore customer trust, particularly when “customer satisfaction” is boldly presented as its “Number 1 Concern.”

• CChelsea★★★★★ July 11, 2026

  Brandon O’Neil was our sales rep, he was phenomenal! Excellent price and convenient location. The staff were knowledgeable and friendly and the inventory of new and used Volkswagen cars was impressive. I appreciated the clear financing offers and would recommend Smithtown Volkswagen to anyone looking for a Volkswagen dealership near me.

  Response from the owner · July 11, 2026: Chelsea, thank you for the wonderful review! I’m glad Brandon took great care of you and that you appreciated our pricing, convenient location, and the knowledgeable, friendly team along with our new and used Volkswagen inventory. We also appreciate you mentioning the clear financing offers and your recommendation.
• CCaleb★★☆☆☆ July 29, 2026

  After purchasing my 2024 Mercedes GLE 53 AMG two weeks later I needed a service B maintenance. My temporary plates expired over a month waiting for the dealer to send my license plates after paying dmv fees directly. No communication was made after several attempts to rectify the issues. I took my vehicle to my personal mechanic and I was told all brake pads needed to be changed due to being worn out

  Response from the owner · July 29, 2026: Caleb, I’m sorry for the lack of communication and the delays with your plates after you paid the DMV fees, and I understand how frustrating that must have been. I’m also concerned to hear about what your mechanic found regarding the brake pads so soon after purchase. Please contact our management team at Smithtown Volkswagen with your VIN and the best number to reach you so we can look into the registration timeline and address the service concerns.
• JJillian★★★★★ July 4, 2026

  Excellent experience with Smithtown Volkswagen! The entire process was smooth, professional, and hassle-free. They worked seamlessly with my lease broker, everything was ready when promised, and I couldn’t be happier with my new Atlas. Highly recommend!

  Response from the owner · July 4, 2026: Thank you, Jillian, for the kind words! We’re glad everything went smoothly and professionally with your lease broker and that your Atlas was ready right when promised. Enjoy the new ride, and we truly appreciate the recommendation.
• JJohn★★★★★ June 7, 2026

  This is to notify you that my salesman was Brandon. I am very satisfied with him as a salesman. He was very truthful and very, very good. Very happy with him so far no problem thank you very much.

  Response from the owner · June 7, 2026: John, thank you for taking the time to share this. We’re really glad to hear Brandon was truthful, did a great job, and that you’re very happy with your experience at Smithtown Volkswagen. We appreciate your trust and are here anytime you need anything.

Snippets from public Google Maps reviews. Own this shop? Claim the page to reply.