PEP Boys Manny MOE &

Inspections performed here

• 4,110NY State inspections in the last 12 months
• 10,985inspections at this facility since 2023

What they inspect

• Initial Inspection3,784
• Re-Inspection326

Counted from NY DMV inspection-transaction records, not estimated.

Vehicles they inspect

• Trailers
• Cars and light trucks

Inspected 54 electric, 195 hybrid, and 39 diesel vehicles in the last 12 months.

From NY DMV inspection-transaction records for the last 12 months.

Hours and services

Monday

8 AM–2 PM

Tuesday

Closed

Wednesday

8 AM–7 PM

Thursday

8 AM–7 PM

Friday

8 AM–7 PM

Saturday

8 AM–7 PM

Sunday

9 AM–6 PM

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

From this shop’s public Google Maps listing. Call ahead to confirm.

DMV licence

Facility number

7079439

Licence type

NYS Licensed Inspection Station, NYS Registered Repair Shop

Original issue date

September 18, 1997

Expires

August 31, 2027

Data from NY DMV as of September 2026. Check this facility in the NY DMV public record.

Reviews

★★★★☆ 4.4· 778 reviews on Google

• GGabriel★★★★★ June 29, 2026

  I had a great experience with this shop. I brought in my 2012 Camry Hybrid for a wheel alignment, and the service was excellent. They ran into a few issues during the process, but they were able to fix everything the next day. They made sure the job was done right, and now the car drives straight like an arrow. I really appreciate their effort, honesty, and commitment to getting it done correctly. Highly recommend!

• TTimothy★★★★★ July 14, 2026

  Pepboys located on Route 57 Liverpool, NY, had an issue with work performed. Spoke with Randy, he reviewed the work order, we made an appointment for the repair. Apparently after further review they decided the work would be covered under warranty. I’m very thankful for the help and service!

• MMelanie★★★★★ August 2, 2026

  Great experience from drop off to pick up. On time and just under estimated price for repairs. Everyone was helpful and knowledgeable. Will return this fall for new tires. Thank you

• TTamica★★★★★ April 10, 2026

  My 1st time at pep Boys for a inspection and im beyond impressed. They gave me a detailed update throughout the process. Even took the time to explain the issue so I felt confident in the work. My car is finally inspected and I HIGHLY RECOMMEND THEM.

  Response from the owner · April 10, 2026: We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon Tamica!
• JJeremy★★☆☆☆ May 20, 2026
  Made an appointment online to have my vehicle get AC service at 4:30. Called the shop a few hours before to make sure........ yep the tech on the phone now tells me "they don't do AC service at 4:30 pm you have to leave the vehicle". Could have saved me a lot of time when I made the appointment online SPECIFICALLY NOTING THAT MY AC NEEDED SERVICE and either called or emailed me. Thank you so much for wasting my…

  time.

  Response from the owner · May 20, 2026: Hello Jeremy, we're sorry that you're feeling this way. We would like to look into the issue and find a solution. Please email us at customersupport@pepboys.com.
• KKait★★☆☆☆ March 4, 2026
  I want to start by saying there were some positive parts of my experience. The older gentleman on staff was attentive, certainly more attentive than the other employee I interacted with. I genuinely appreciated that. However, there seems to be a deeper issue with staff professionalism and pride in customer service. When I arrived for my appointment, I interacted with Brandon, according to his name tag. He initially…

  ignored me, despite the fact that I had an appointment scheduled and needed to drop off my car before walking to another appointment nearby. During our entire interaction, he was chewing on his fingernail and barely acknowledged me. It was not until the older gentleman pointed out that there was a customer waiting that Brandon looked up and began assisting me. Even then, the service felt minimal and disengaged. In any other setting, I might have described his behavior as antisocial or simply rude. When I returned to pick up my car, the older gentleman was the only one working. After I greeted him, he began assisting me at the desk. The total price was much higher than I had anticipated, which caught me off guard. I calmly expressed my surprise and asked for a breakdown of the charges. After reviewing the bill together, it became clear that it had been rung up incorrectly. I am very grateful that he was willing to review the issue, acknowledge the mistake, and correct it. He apologized multiple times and explained that some newer staff members are still learning the system. I appreciate his honesty and professionalism. That said, I am leaving two stars as a caution to others. I strongly recommend that customers carefully review their bill before paying. Doing so prevented me from being overcharged by $105. In this economy, that is significant. I work as a nurse and take pride in serving my community, yet like many in my profession, I am underpaid relative to the value of the work I provide. If I had not spoken up, I would have lost nearly a third of a day’s wages before taxes. To management, I want to be clear that I do not blame the older gentleman. This appears to be a broader training and leadership issue. There seems to be a lack of consistency in professionalism, accountability, and presentation. Addressing this likely requires investment in training and clearer standards of customer service. I hope leadership recognizes the importance of strengthening both skills and workplace culture so customers can feel confident and respected when doing business here. Edit/addition since Pep Boys replied. I emailed them as requested and filled out a survey they requested and there has been zero reply since the date of the event: March 4th 2026. I’m writing this as of April 25, 2026. I’m still grossed out remembering that guy with all his fingers in his mouth then handling my keys.

  Response from the owner · March 4, 2026: Hi Kait. We are sorry you didn't have a great experience and would like to hear more. Please email us at pepsocial@pepboys.com.

Snippets from public Google Maps reviews. Own this shop? Claim the page to reply.