Dons Ford

Inspections performed here

• 3,809NY State inspections in the last 12 months
• 11,465inspections at this facility since 2023

What they inspect

• Initial Inspection3,651
• Re-Inspection158

Counted from NY DMV inspection-transaction records, not estimated.

Vehicles they inspect

• Cars and light trucks

Inspected 28 electric, 252 hybrid, and 123 diesel vehicles in the last 12 months.

From NY DMV inspection-transaction records for the last 12 months.

Hours and services

Monday

9 AM–7 PM

Tuesday

9 AM–7 PM

Wednesday

9 AM–7 PM

Thursday

9 AM–7 PM

Friday

9 AM–6 PM

Saturday

9 AM–5 PM

Sunday

Closed

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

From this shop’s public Google Maps listing. Call ahead to confirm.

DMV licence

Facility number

7121328

Licence type

NYS Licensed Inspection Station, NYS Registered Repair Shop

Original issue date

September 12, 2016

Expires

August 31, 2028

Data from NY DMV as of September 2026. Check this facility in the NY DMV public record.

Reviews

★★★★☆ 4.2· 1,392 reviews on Google

• DDaniel★☆☆☆☆ May 25, 2026
  I went in to get a NY inspection, and check a vibration when I put the brakes on, and look at a rip on the driver side seat. I believe the vibration was the front rotors, and the NY inspection, should have taken about an hour to an hour and a half to fix. I was there for 6 hours, I had to ask the service advisor four times how things were going, he never once came to me to say anything. I NEVER would have thought I…

  was going to be there for that long, for the items I wanted checked and fixed. I probably would not buy another vehicle from them because of the Service Department. They said the vibration was the REAR rotors and replaced them. One day later it's still doing the same thing. I still believe it's the front rotors, cause I feel the pulsating on the steering wheel. I will be back there on my next day off. Ridiculous... Not a happy customer.

  Response from the owner · May 28, 2026: Hi Daniel, thank you for sharing your feedback regarding your recent service visit. We understand your frustration with the extended wait time, lack of communication during the process, and the continued vibration concern after the repair was completed. We appreciate you bringing these concerns to our attention and apologize for the experience you described. Please reach out to us directly so we can discuss your concerns further. Billy Melendez - Service Manager - bmelendez@carbonecars.com
• AAllen★★★★★ July 27, 2026
  Christie from the Maine office Kept me Up-to-date as to what I was to expect From -the Mechanic Nelson . Not only did Nelson the Mechanic technician perform what was needed on my vehicle. He explained everything to me step-by-step and gave me some good future tips as to how to maintain my vehicle. They took my questions and concerns very personal The service I received was top-notch thank you guys at Don FORD.…

  Keep up the good work highly recommend

  Response from the owner · July 28, 2026: Allen, we appreciate you taking the time to recognize Christie and Nelson for keeping you informed and taking the time to explain the work performed on your vehicle. We’re glad their attention to your questions and helpful maintenance tips made your service experience a positive one. Thank you for choosing Don's Ford, and we look forward to assisting you again.
• MMarie★☆☆☆☆ June 23, 2026
  Talk about night and day. A friend of mine had a good experience with their vehicle purchase here so I figured my daughter could take a look since she was in the market and she set up a test drive with Brandon on June 2nd. Not only was the vehicle she wanted to look at absolutely filthy, but there was body damage on one side and they expected her to be excited to test drive it. After voicing our dissatisfaction,…

  Brandon mentioned there were a couple of other similar vehicles in the same price range. She wanted to look at them since we were there already so we followed Brandon through the parking lot to look at this vehicle which he didn’t find until about 10 minutes of us standing in the hot sun on a 90° day. When he said they still had it on the lift, I suggested we come back another time to take a look because no one was driving that car that day. Not only did Brandon not take no for an answer, he brought out his manager Bob. Bob then tried to coerce us to look at this vehicle, which we declined several times. We walked away and told them we would call for another appointment if my daughter chose to do so. That was when it all began. Despite declining and saying no thank you, Brandon has made appointments without her knowledge or consent and continues to call and leave messages to coerce her to come back in and buy a vehicle from him, the last one being this afternoon. I understand they’re just trying to sell cars in whatever way they can, however, that initial impression with what they wanted her to drive, was more than enough to not want to purchase a vehicle from them or their company.

  Response from the owner · June 25, 2026: Marie, we're truly sorry for the negative impression left during your visit. It's disappointing to hear about the condition of the vehicle and the pressure you felt from our team. We aim for a respectful and enjoyable car-buying process, and I would appreciate the opportunity to make things right. Please reach out to me at your convenience so we can discuss how to better assist you and your daughter. Thank you, Allen Hutchings - Assistant General Manager - ahutchings@carbonecars.com
• PPatricia★★★★★ May 31, 2026
  My experience at Dons Ford was excellent. The service was excellent. My sales person Matthew Dodge was very good at helping me find the vehicle I wanted and explaining everything to me once the vehicle was purchased and I was picking up the vehicle sales manager. Alan Hutchins was also great at getting me the price that I wanted to pay per month and everybody at the dealership was friendly happy and it was a great…

  place to be felt very welcome there not just like another person that they were just trying to make a sale to they were very, very kind and I loved dealing with everyone that I met there

  Response from the owner · June 1, 2026: Hi Patricia, we are so pleased to read this stellar review about Matt and Alan! Thank you for choosing Don's Ford and for sharing your feedback with us. We wish you safe travels in your new car!
• TTimothy★★★★★ June 30, 2026
  The absolute BEST new car sales experience with ANY Ford Dealership that we have ever had. In fact, no other dealer of ANY of our new cars (Chevy, VW, Mazda, Honda, Mitsubishi, Oldsmobile, Buick, Pontiac - yes, we're in our 70's, so we've enjoyed many new vehicles) has ever done as remarkable a job as Jim Marino & Don's Ford of Utica! Kudos to Jim & his colleagues. Not sure how much you folks are paying Jim & the…

  crew, but they deserve RAISES!

  Response from the owner · July 1, 2026: Congratulations on your new car, Timothy! Thank you for choosing Don's Ford and for sharing your outstanding experience with Jim Marino and our Sales Team. We appreciate your support and business.

Snippets from public Google Maps reviews. Own this shop? Claim the page to reply.