West Herr Subaru

Inspections performed here

• 3,986NY State inspections in the last 12 months
• 8,625inspections at this facility since 2023

What they inspect

• Initial Inspection3,932
• Re-Inspection54

Counted from NY DMV inspection-transaction records, not estimated.

Vehicles they inspect

• Cars and light trucks

Inspected 48 electric and 359 hybrid vehicles in the last 12 months.

From NY DMV inspection-transaction records for the last 12 months.

Hours and services

Monday

9 AM–7 PM

Tuesday

9 AM–7 PM

Wednesday

9 AM–6 PM

Thursday

9 AM–7 PM

Friday

9 AM–6 PM

Saturday

9 AM–5 PM

Sunday

Closed

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

From this shop’s public Google Maps listing. Call ahead to confirm.

DMV licence

Facility number

7132655

Licence type

NYS Licensed Inspection Station, NYS Registered Repair Shop

Original issue date

April 11, 2024

Expires

March 31, 2028

Data from NY DMV as of September 2026. Check this facility in the NY DMV public record.

Reviews

★★★★★ 4.9· 762 reviews on Google

• JJohn★★★☆☆ June 10, 2026
  For your reference…. Todd Nicosia was the service manager I spoke to. Very nonchalantly claimed that was normal for a 2 year old car with 4,770 miles. I am 80 years old and never (!) had an exhaust rust like this. Mr. Nicosia tried to blame it on our WNY weather! I had to ask him how I could appeal to someone who knew exhaust systems shouldn’t rust like this. I did mention that this was our 1st Subaru and we…

  like the vehicle but would not buy another if Subaru didn’t solve this situation. Sincerely, John Stellrecht Just received a call from Subaru and they claim normal and if there is no holes in the pipe I have no reason to suggest replacing the exhaust. The fact remains that this car is two years old with 4,700 miles and the exhaust should look like new. “0” satisfaction from the service manager to my appeal to Subaru. I will never purchase another Subaru!!! John Stellrecht

  Response from the owner · June 11, 2026: We are sorry to hear this was your experience with us, John. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
• BBridgette★★★★★ June 5, 2026
  I went into West Herr a few weeks ago for a trade in value of my car at the time and I was skeptical at first since I did not anticipate doing anything until Fall. My sales person, Chris Souza, was wonderful. He took the time to explain what features the 2 cars I was looking into provided and ran some numbers for financing to see where I'd land. Over a couple of weeks, he was able to find a payment I was happy…

  with and helped me choose a car that fit into my needs. The car I chose was on a truck and he was able to put it on hold for me. When the car arrived, he contacted me and asked when I could come in and get it. The whole transaction was very easy and made me feel confident in further communication with West Herr. A HUGE shoutout to CHRIS SOUZA on helping make my decisions easy and Jason in Finance to explain everything on that end. I am beyond thrilled with their dedication and assistance to make my choices happen.

  Response from the owner · June 9, 2026: Thanks so much!
• KKathy★★★★★ January 1, 2026
  I called West Herr SUBARU yesterday to inquire about Outbacks and Forresters and was sent to the Sales Department where I was greeted on the other end of the phone with a friendly upbeat voice who introduced herself as Sarah. She answered all of my questions without hesitation. I told her what I was looking for and she told me if I wanted to stop by she would pull up some cars for me to checkout. So myself and my…

  husband ventured up to just checkout the selection and were greeted at the door with a warm welcome and a smile. With a firm hand shake while making eye contact(important to me but may not be to others). After further discussion Sarah went to grab a few cars. I have to say she nailed it! She absolutely listened to everything I wanted. We (my husband and I) took the 2025 Outback for a test drive and we LOVED IT!! I felt safe drive in crappy weather for the first time since having to say goodbye to my GMC Safari van(IYKYK). I asked my husband did we want to look at any other car and we agreed this was perfect!! We went in and said we’d take it. That was around 2pm with them closing at 4:00 pm because it was New Years Eve and I drove it home at 4:05pm. Sarah was extremely professional, kind and so easy to talk to (She even gave us some festive bandannas for our dogs). She knew the ins and outs of the cars, their packages and any deals that were attached to them. I would most definitely, 10 out of 10, recommended SARAH WILLIAMS! Shout out also to Jason in Finance, Ryan Klass (Sales Manager), who brought me over a thank you goodie bag that included treats for our dogs. Also Kelly Schnirel (Customer Care Manager) that walked us through all the paperwork and me through the bells and whistles of my new car and linking up my phone to the car. The whole experience was a pleasure. I recommend the car, the dealership and the wonderful staff they have assembled!

  Response from the owner · January 2, 2026: Thank you Kathy for your feedback. Congratulations on your beautiful new Outback, and we look forward to a long lasting relationship!
• JJeremy★★★★★ February 11, 2026

  Great car buying experience! Matt Fath was a pleasure to work with and made they whole deal super easy. Thank you so much to the entire Subaru Lockport team!

  Response from the owner · February 12, 2026: Thank you, Jeremy, for your feedback and kind words. Enjoy!
• Ccarol★★★★☆ June 29, 2026
  Just purchased a new Outback through Chris Troxel at West Herr Lockport. He DESERVES a 5 STAR rating but I gave it 4 because of my next paragraph. . He is very affable, down to earth and easy to talk to. He made it an enjoyable experience. I was pleasantly surprised that there was no haggling back and forth with the sales manager, which I truly despise. I highly recommend him! I, however, did not appreciate the…

  sales pitch given by the sales manger to purchase extra services/programs after making the decision to purchase the vehicle. I realize that it’s their job but iI wasn’t expecting it. After spending a lot of money on the vehicle, it was hard listening to the “spiel”, especially since it seemed like you had to decide then and there. It would have been better if I was given an option to think about it for a few days and to double check how it would affect my finances. Will see how their customer service is in the future but can’t see it being any different than any of the other car dealers service in our area.

  Response from the owner · June 30, 2026: Thank you Carol for your feedback. We appreciate your business and enjoy your beautiful new Outback!

Snippets from public Google Maps reviews. Own this shop? Claim the page to reply.