Westbury Toyota

Inspections performed here

• 14,907NY State inspections in the last 12 months
• 42,815inspections at this facility since 2023

What they inspect

• Initial Inspection14,626
• Re-Inspection281

Counted from NY DMV inspection-transaction records, not estimated.

Vehicles they inspect

• Cars and light trucks

Inspected 341 electric and 4,723 hybrid vehicles in the last 12 months.

From NY DMV inspection-transaction records for the last 12 months.

DMV licence

Facility number

7113094

Licence type

NYS Licensed Inspection Station, NYS Registered Repair Shop

Original issue date

November 3, 2011

Expires

October 31, 2027

Data from NY DMV as of September 2026. Check this facility in the NY DMV public record.

Reviews

★★★★☆ 4.4· 3,559 reviews on Google

• KKevin★★★★★ August 8, 2026
  I had an excellent experience with the service I received. Francisco was extremely helpful and professional throughout the entire process. He took the time to clearly explain what was being done to my vehicle, which made me feel informed and confident in the service. I truly appreciate his attention to detail and excellent customer service. I will definitely be returning in the future and highly recommend Francisco…

  to anyone looking for quality service.

  Response from the owner · August 10, 2026: Kevin, thank you for sharing your fantastic feedback about Francisco! We are so pleased that he delivered such transparent and professional care. Take care from all of us at Westbury Toyota!
• VVenesia★★★★★ August 5, 2026

  Once again outstanding customer service. On that day, it was super busy. I was there with my seven month old. Stephanie Lopez, and the front desk girls was absolutely amazing. She kept me updated even though it took a little longer than expected. Always a pleasant experience there..

  Response from the owner · August 5, 2026: Venesia, we're glad Stephanie and the team made your visit a pleasant one at Westbury Toyota, even on a busy day. Thank you for your kind words and we look forward to serving you again! Safe travels!
• NNicollette★☆☆☆☆ April 17, 2026
  Completely stressful and frustrating experience from beginning to end. My RAV4 was towed to Westbury Toyota service center on February 28th after having my rims and tires stolen. When speaking to the advisor, I was told the process to replace them, the rotors, brake pads and the damaged side moldings through insurance would take about 7-10 days. I also requested an oil change since my car would be in the shop for at…

  least a week. After 2 weeks of absolutely no progress, I went to Toyota in person and saw my car still sitting there on car jacks, untouched. I immediately noticed that an additional side molding on my vehicle was damaged (from the car resting on milk crates during the theft) and that Toyota didn’t include it in the estimate. When mentioning this to the advisor, he stated that they didn’t catch that, and would make sure to bring it up to the claims adjuster. This was something that could be noticed just by looking at the car for a few seconds. If I didn’t go there in person and point this out it would have caused yet ANOTHER delay due to their incompetence. I was constantly given the run around with one delay after another, and didn’t receive my vehicle back until a MONTH later (March 30th) . Upon picking up the car, I noticed the side molding they installed wasn’t aligned with the rest of the existing moldings. Frustrated after a month of waiting for this repair to be completed, I drove home and decided to look past it. Upon returning home I noticed that my washer fluid wasn’t topped off like it usually is at any reputable mechanic/dealership when getting an oil change. After later checking my rims more closely I realized they gave me my vehicle back with a loose and wobbly lugnut on my front right tire, probably from over torquing them. I was extremely upset and angry, because I’m sure the technician realized this when putting the lugnuts on my car and just didn’t give a crap. I went BACK to Toyota and they confirmed that the wheel stud was indeed broken, and needed to be replaced. They also resurfaced by brand new rotors that was replaced during the original repair. When I arrived at the dealership for my appointment to repair their sloppy work, I was told that I would need to come back another day because the original technician who worked on my vehicle wasn’t in. I demanded that the work be done that day, as I have a busy schedule and don’t have time to keep going back and forth because of their horrible work. I was told that it would take between 3-4 hours to complete the work, which ended up actually taking 6+ hours. I have the Toyota app which notifies me when my doors are opened, and wasn’t alerted until 4 hours into waiting that someone was actually opening my door and working on my vehicle. When I finally received my vehicle, I noticed that they also scratched my brand new rims when doing the work. I’m beyond frustrated and angry with this entire experience, and would not recommend Westbury Toyota to anyone who cares about their car. This service department doesn’t value your time, causes additional damage to your vehicle, improperly completes work that causes extra issues, and just does an overall sloppy job in all areas. The only positive part of this experience was the lovely woman named Diane at the front desk, who was very kind and helpful. Avoid this service center at all costs.

  Response from the owner · April 20, 2026: Nicollette, I want to sincerely apologize for the distressing and frustrating ordeal you endured. This is far from the standard of service we aim to provide, and it's disappointing to hear about the delays and issues with your repair. Your feedback is valuable, and I would like the opportunity to discuss this further with you in hopes of making things right. Please feel free to reach out at your earliest convenience. Thank you, Vincent Licciardello - service manager - 516-368-8734
• MMary★☆☆☆☆ June 26, 2026
  I have been a loyal customer for my past three vehicles with Toyota. My brother is a mechanic for another car company, but I still go to Toyota where I purchased my car for oil changes and tire rotations. Even though I can get these services for free, I still go to Toyota to make sure the car is up to par with the dealership. I had an appointment for an oil change and tire rotation. I was next in line and…

  waiting for the "advisor" to speak with me. After twenty minutes of waiting, and constantly asking where the advisor was and the worker saying you are next, another customer, FOUR cars behind me, gets out of her car, and starts talking to the workers. Next thing, the advisor comes out and starts talking to the other customer. The customer spoke spanish and the three women were conversing. I get out of my car and ask if that is the advisor. When they said yes, I walked over to her and said I had been waiting for 25 minutes and I was next. She said I will be right with you and brushed me off. I said I was next, but she didn't care. I had an appointment. It was my turn and I was waiting over 25 minutes. I was furious. I said to cancel my appointment and then drove around to talk to the manager. The advisor beat me to the manger, behind closed doors, and then the manger came out and said he was sorry for the wait. The advisor needed to translate. I said she shoyuld've translated when it was that customers turn. Totally unacceptable. They just lost my business.

  Response from the owner · June 29, 2026: Mary Ellen, I sincerely apologize for the frustrating experience you had during your recent visit. We pride ourselves on providing excellent customer service, and it's clear we fell short in this instance. It sounds like there was a miscommunication that led to an extended wait time, which is completely unacceptable. I would appreciate the opportunity to speak with you directly so that I can better understand what happened and work towards finding a resolution. Please don't hesitate to give me a call at your convenience - we're committed to earning back your trust and keeping you as our valued customer. Thank you for sharing your feedback with us. Nick Garguilo - Service Director - (516) 368-8798
• Jjason★☆☆☆☆ May 2, 2026
  I had a very serious and unsafe experience after my recent service visit. After picking up my vehicle, I discovered that more lug nuts on my wheel were missing or not properly installed. This is a major safety hazard that could have caused wheel failure while driving. Even more concerning is that the vehicle was returned to me in this condition without any warning or explanation. I had already driven the vehicle…

  before noticing the issue, which makes this situation even more serious. This level of negligence is unacceptable for an authorized Toyota service center. Safety-critical work like wheel installation should never be handled this carelessly. I have documented photos as evidence and have already contacted management regarding this issue. I hope this is addressed properly and prevented from happening to other customers. Based on this experience, I cannot confidently recommend this service department.

Snippets from public Google Maps reviews. Own this shop? Claim the page to reply.