Honda City

Inspections performed here

• 8,256NY State inspections in the last 12 months
• 26,244inspections at this facility since 2023

What they inspect

• Initial Inspection8,046
• Re-Inspection210

Counted from NY DMV inspection-transaction records, not estimated.

Vehicles they inspect

• Cars and light trucks

Inspected 147 electric and 930 hybrid vehicles in the last 12 months.

From NY DMV inspection-transaction records for the last 12 months.

DMV licence

Facility number

7106445

Licence type

NYS Licensed Inspection Station, NYS Registered Repair Shop

Original issue date

July 1, 2008

Expires

June 30, 2028

Data from NY DMV as of September 2026. Check this facility in the NY DMV public record.

Reviews

★★★★☆ 4.4· 1,213 reviews on Google

• ZZia★★★★★ June 30, 2026
  Honda City Service Department offers professional & efficient services for its customers & maintain the quality image for Honda's trusted brand. Honda Authorized Dealer Service Center is located in a convenient location at Bethpage, Long Island, New York. The facility is clean & organized. Staff is professional & cooperative specially Service Advisor Jaclyn (Jacky) was very helpful & delivered great…

  service. However, the customer entertainment area needs some upgrade with proper coffee / snacks to facilitate its customers. Overall, great organized facility that provides one stop shop for all auto repairs, parts replacement & warranty coverage with efficient & reliable customer services & provides a positive customer experience.

  Response from the owner · July 9, 2026: Thank you for the 5-star review, Zia! We love hearing that you had a positive experience and that our team delivered the efficient, reliable service you expected. It's wonderful to know that you felt entirely taken care of and that Jaclyn's guidance stood out during your visit. We also appreciate your feedback regarding the lounge amenities as we always look for ways to enhance the experience for our guests. Thank you for your trust and for choosing Honda City Service!
• MMeybelin★★☆☆☆ July 24, 2026
  I am writing to express my disappointment with the way I was treated during my visit to your service department this morning. I arrived at approximately 7:00 AM with my child for what I believed was my scheduled appointment for an oil change and New York State inspection and fuel pump recall on the 2017 honda crv, Although I did have an appointment, I was informed that my appointment was actually for 9:00 AM and…

  that my vehicle could not be serviced because I had arrived too early. I was simply told to come back tomorrow and drop the car off. It seems like every time i mention i am here for the pump recall this location either never has the part or they are not able to get the work done on the vehicle. Mind you when i bought the vehicle 7 years ago i bought the maintance package that has the coupons for the csr wash, til this day the car wash is not available. What was most upsetting was the lack of consideration and empathy shown by the employee assisting me. I explained that I was there early with my child, yet no effort was made to offer a reasonable solution. In the past, I have never had an issue arriving early at your location, and I would have gladly left my vehicle there for service until my appointment time if that had been an option. Instead, I was turned away. This experience was extremely frustrating and unprofessional. My vehicle currently needs over $2,000 worth of repairs, and because of the way I was treated, your service department has lost my business. Customer service and professionalism should be a priority, especially when a customer has made the effort to arrive early and is accompanied by a young child. I hope this feedback is taken seriously so that future customers are treated with more courtesy, understanding, and professionalism.

  Response from the owner · September 1, 2026: Meybelin, thank you for taking the time to share your feedback. We’re disappointed to hear that your visit did not meet your expectations. We make every attempt to accommodate customers who arrive early whenever our service schedule allows, and unfortunately we were not able to do so during your visit due to the shop workload. As for the fuel pump recall, it is a more involved repair that requires the vehicle to remain with our technicians, rather than being completed while a customer waits, which is why it is scheduled as a drop-off appointment. We understand that was not what you were expecting when you arrived, and we regret that we were unable to provide a better experience. Please feel free to contact us at any time at (516) 735-3182 and ask to speak with our Service Manager should you have any additional questions.
• VVinny★★★★★ May 19, 2026
  Honda City service is always a pleasure to deal with. They send you a video of your car inspection, discuss what you requested and give recommendations when you need other services that you might not be aware of. I deal with Tom Vani in the service department and he is always, helpful, polite, professional and well informed. It’s good to know you have someone helping you who you can trust. In fact, I will be…

  bringing my other car in a few weeks for service as well, highly recommended and ask for Tom. Vinny M.

  Response from the owner · June 1, 2026: Thank you, Vinny, for your kind words and for the 5-star review. We're glad Tom has consistently provided helpful, polite, and professional assistance, and that our video inspections and recommendations meet your expectations. Your high recommendation means a lot to us.
• CChristopher★★★★★ May 15, 2026
  I recently had my car serviced at Honda City of Bethpage and wanted to recognize the outstanding service provided by Victoria and Ralph. From start to finish, they were extremely professional, courteous, and efficient. They kept me informed throughout the process, answered all my questions clearly, and made the entire experience smooth and stress free. Their attention to detail and excellent customer service truly…

  stood out. It’s clear they take pride in their work and care about their customers. I highly recommend Honda City service, especially Victoria and Ralph, for anyone looking for reliable and exceptional service. Excellent experience all around.

  Response from the owner · June 1, 2026: Thank you, Christopher, for sharing your 5-star experience with us. We're delighted to hear that Victoria and Ralph provided professional, courteous, and efficient service from start to finish. Your kind words mean a lot to us and we truly appreciate your recommendation.
• DDaniel★☆☆☆☆ January 6, 2026
  What an awful experience. I went in on 01/06/26 to have my tires rotated under the Honda Service Pass, which is included within the first 1–2 years of purchasing the vehicle. I checked in with Tom at 11:15 AM for my appointment and was told my car would be ready within 60–90 minutes. When he came to get me in a little under an hour, I was surprised but considering it was only a tire rotation, it seemed reasonable.…

  However, when I inspected my vehicle, it was immediately clear that the tires were never rotated. I went back inside and informed Tom, and he asked, “How do you know that?” I explained that during a previous service at another dealership, my front driver side rim was curbed, and that same tire was still in the exact same position. Despite this, he insisted the tires had been rotated and offered to bring the car back in and let me watch the technician do it. At that point, I felt that was unacceptable. I shouldn’t have to spend additional time supervising work that should have been done correctly the first time. Additionally, this was my first tire rotation, so the front tires should appear nearly new and the rear tires should show more wear yet the tread wear clearly showed no rotation had taken place. I felt lied to directly, and I will not accept that. Just because this was warranty covered service and I didn’t pay out of pocket does not justify cutting corners or being dishonest. To make matters worse, if I now go to another dealership to have this service performed correctly, I may have to pay out of pocket because this rotation was already marked as completed. To further confirm my concern, I reviewed my dash cam footage, which shows that my vehicle was never lifted and was simply moved from one bay to another. If you choose to come here, I strongly recommend taking before and after photos of any service being done. Don’t let what happened to me happen to you. Thanks, Honda City Service Department

  Response from the owner · January 13, 2026: Thank you Daniel for taking the time to share your feedback regarding your recent visit to our service department. We understand your concerns and appreciate the opportunity to review them thoroughly. After carefully investigating this matter, including speaking directly with the service advisor and technician involved and reviewing our service procedures, we can confirm that the tire rotation on your vehicle was performed as documented during your appointment on 01/06/26. The technician completed the rotation according to Honda’s specified process, and the work was witnessed and verified by staff. We understand that visual indicators such as tread wear or wheel markings can sometimes lead to understandable confusion, particularly during an initial tire rotation where wear differences may be minimal. Additionally, vehicle movement between service bays can occur as part of normal workflow as there is a special lift used to raise a Prologue due to weight concerns. If dash cam footage exists showing otherwise, I would be happy to review it with you. While our review confirms that the service was performed, we regret that your experience left you feeling dissatisfied or concerned. That was never our intention, and clearer communication at the time of your visit may have helped prevent this misunderstanding. Please know that we do not cut corners on warranty or Honda Service Pass work, and we take the integrity of our service documentation and customer trust very seriously. If you would like, we would be happy to re-inspect your tires with you present or review the service details together to provide additional reassurance. Thank you again for your feedback. We value your business and hope to have the opportunity to continue serving you in the future.
• MMark★★★★★ December 18, 2025
  Tina Carbone and I brought her 2015 CRV in to program a remote due to an awful expierence at an outside agency. Our srevice advisor Jaclyn Vitanza was outsatnding. She explained that both remotes have to be programed together. A service tech noticed an additional issue. Jaclyn explained everything in complete detail and said the work would be done quickly. She kept her word and we were done in about 90 minutes at a…

  very reasonable price. I strongly believe Jaclyn should be commended for her kind, friendly and extremly professional demeanor. I highly reccommend Jaclyn and Honda City Service.

  Response from the owner · April 24, 2026: Thank you for your kind words, Mark. We're delighted Jaclyn provided you with outstanding service and clear communication throughout your visit. It's great to hear that the work was completed efficiently and at a reasonable price, and that your experience with Honda City Service was positive. We truly appreciate your recommendation and will be sure to share your praise with Jaclyn. Wwe look forward to serving you again in the future.

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