Hempstead Ford

DMV records show 5,555 inspections at this location over the past 12 months, and 17,384 over three years. Hempstead Ford, a State Registered Repair Shop since 1979 and also listed as Lincoln Mercury, works out of 301 N Franklin St in Hempstead, Nassau County. Google gives it 4.4 stars from 2,106 reviews.

Inspections performed here

• 5,555NY State inspections in the last 12 months
• 17,384inspections at this facility since 2023

What they inspect

• Initial Inspection5,438
• Re-Inspection117

Counted from NY DMV inspection-transaction records, not estimated.

Vehicles they inspect

• Heavy diesel (opacity)
• Light diesel (opacity)
• Heavy-duty vehicles
• Cars and light trucks

Inspected 113 electric, 506 hybrid, and 62 diesel vehicles in the last 12 months.

From NY DMV inspection-transaction records for the last 12 months.

DMV licence

Facility number

1300012

Licence type

NYS Registered Repair Shop

Original issue date

December 5, 1979

Expires

December 31, 2027

Data from NY DMV as of September 2026. Check this facility in the NY DMV public record.

Reviews

★★★★☆ 4.4· 2,106 reviews on Google

• RRegis★★★★★ May 6, 2026
  My experience at Hempstead Ford was absolutely stellar from start to finish. From the moment I first walked in to look at a vehicle, all the way through pickup day just a few days later, the entire process was quick, seamless, and genuinely pleasant — which is incredibly important to me when purchasing a vehicle. A special thank you to Rick, who was outstanding throughout the entire experience. His professionalism,…

  responsiveness, and communication were exceptional. He was always quick to get back to me, answered every question thoroughly, and made the process stress-free from beginning to end. On the day of my appointment, everything was organized, punctual, and ready to go exactly as promised. It’s rare these days to find a dealership experience that feels this efficient, straightforward, and customer-focused. I truly appreciated the level of service and attention I received, and I highly recommend Hempstead Ford and Rick to anyone looking for a vehicle.

  Response from the owner · May 8, 2026: Thank you so much for the thoughtful review, Regis! We’re thrilled to hear your visit felt smooth, efficient, and enjoyable from beginning to end. Rick takes great pride in making sure customers feel informed and supported every step of the way, and we’ll be sure to share your feedback with him. Congratulations on your new vehicle, and thank you for choosing Hempstead Ford Lincoln! Hempstead Ford Lincoln Team
• JJasper★★★★★ June 5, 2026

  We had a great experience! We live more than 50 miles away but Hempstead had the exact car we wanted. Called them up and spoke with Dennis. He gave us a fair price and sent us the contract. We came and picked up the car with no issues whatsoever. Dennis was awesome to work with and it was refreshing to work with an honest dealership. Highly recommend.

  Response from the owner · June 8, 2026: Hi Jasper & Josie, thank you for making the trip to work with us! We’re so glad Dennis helped make the process easy and straightforward from start to finish. We appreciate your recommendation and hope you enjoy every mile in your new vehicle. Hempstead Ford Lincoln Team
• CChristine★★★★★ May 4, 2026
  Hempstead Ford takes care of your car's every need all while saving the customer time. The staff members are friendly, knowledgeable and do not try to sell you things you do not need. You can set an appointment with ease. You may choose to wait in the service area which is comfortable, clean and has a coffee station. They offer a pickup and drop off service of your vehicle for certain services which allows you…

  to go about your day while they work on your vehicle. I wholeheartedly recommend Hempstead Ford above all other dealerships.

  Response from the owner · May 5, 2026: Christine, this means a lot to us, thank you! We’re glad you’ve been able to take advantage of the convenience we offer and that the team made everything feel easy and straightforward. We truly appreciate the recommendation! Hempstead Ford Lincoln Team | 516-202-9194
• AAngelo★☆☆☆☆ December 9, 2025
  This was one of the most frustrating and unprofessional service experiences I have ever had. My F150 had a check engine light. Called the dealer and they said to bring it that day 01/13 and they would have a rental ready. When I got there, they told me that they would have to diagnose it before a rental was authorized, and they would not be able to do it that day. Ok, no problem. I then made an appointment for…

  Monday 01/19 at 7:30am so I could be seen that day. When I dropped it off, the service advisor, Rich, said he would call by 2pm with updates. Around 4pm, I had to call and leave a voicemail to ask for updates. Rich called back and said they didn’t get a chance to look at it that day and they would look at it tomorrow 01/20. Ok, fine. I understand people call out of work and you are short staffed. Tuesday 01/21 I get a text that the truck was diagnosed. Great! When I called to inquire about the rental car I was entitled to now, or see if the truck would be ready that day, no one would pick up the phone. When Rich did answer, he told me to “stop pushing people’s buttons”. I don’t feel I’m pushing people’s buttons when I was just looking for basic answers about if I need to come pick up a rental or if the car would be ready that day. I cannot be without a car and have no timetable about when I would get mine back. The moment I informed Rich that I was on my way to the dealership—either to pick up my truck or to leave with a rental car that is covered under my plan—the truck suddenly became “ready.” Magically. After he had just told me they didn’t know when it would be done that day, tomorrow, or even if they began working on the truck. That immediately raises serious concerns about whether any real repair work was performed at all, or if the vehicle was rushed out simply to avoid providing a rental. Based on how this was handled, I now have legitimate doubts about whether my truck was properly diagnosed or repaired. I would strongly caution anyone considering Hempstead Ford or its service department, which is a shame because I have been coming here for more then 10 years, and some family members are in the market for a new Ford. If you value honesty, clear communication, and confidence that work is actually being done on your vehicle, look elsewhere. * Also, I have included a photo of how my truck was returned to me*

  Response from the owner · December 11, 2025: I’m sorry for the frustration and the experience you had with our service department. This isn’t the level of professionalism or communication you should expect, and we apologize. Please contact our Service Manager, Oliver Czavar, so he can review what happened and work toward a resolution. You can reach him at hempflservice@gmail.com or 516-483-7200 EXT 101. Hempstead Ford Lincoln Team
• MMaria★☆☆☆☆ April 3, 2026
  I have been a loyal customer for 12 years and have never had an issue with the service until my most recent visit. I arrived at 7am as scheduled for a diagnostic and repair. After 7 hours of waiting, I was told that no work had been done to my vehicle, not even the diagnostic. So basically my car was untouched in their shop for the 7 hours as I sat and waited! I was told I would have to leave my vehicle until the…

  next day at the very least because there was only one specialist technician that ran the diagnostics. I was not able to receive a loaner vehicle because there were none til the end of the month (I was there on the 2nd). Service advisor Karen Wunderlich was rude and not understanding when I stated that I was unable to leave my vehicle. The manager I spoke to was absolutely no help as well. Upon leaving their office I called Ford Levittown, received an appointment for the next day, my car was diagnosed and repaired in one day! The service advisor was understanding, helpful and a breath of fresh air!! If I could leave zero stars in this review, I would!

  Response from the owner · April 10, 2026: Maria, we’re really sorry to hear about this experience, especially after your many years with us. We understand how frustrating that must have been, and this is not the level of care or communication we aim to provide. We’d truly appreciate the opportunity to speak with you directly and look into what happened. Please reach out to our Service Manager, Oliver Czavar, at hempflservice@gmail.com or 516-483-7200 EXT 101 so we can address your concerns and work toward making this right.

Snippets from public Google Maps reviews. Own this shop? Claim the page to reply.