BMW of Manhasset

Inspections performed here

• 4,217NY State inspections in the last 12 months
• 11,242inspections at this facility since 2023

What they inspect

• Initial Inspection4,130
• Re-Inspection87

Counted from NY DMV inspection-transaction records, not estimated.

Vehicles they inspect

• Cars and light trucks

Inspected 133 electric and 1,172 hybrid vehicles in the last 12 months.

From NY DMV inspection-transaction records for the last 12 months.

Hours and services

Monday

7:30 AM–6 PM

Tuesday

7:30 AM–6 PM

Wednesday

7:30 AM–6 PM

Thursday

7:30 AM–6 PM

Friday

7:30 AM–6 PM

Saturday

7:30 AM–5 PM

Sunday

Closed

• Onsite services
• Oil change
• Wheel alignment
• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom
• Credit cards
• Debit cards
• NFC mobile payments

From this shop’s public Google Maps listing. Call ahead to confirm.

DMV licence

Facility number

7084601

Licence type

NYS Licensed Inspection Station, NYS Registered Repair Shop

Original issue date

June 17, 2010

Expires

April 30, 2027

Data from NY DMV as of September 2026. Check this facility in the NY DMV public record.

Reviews

★★★★☆ 4.0· 1,450 reviews on Google

• JJisue★★☆☆☆ July 13, 2026
  The repair work itself was done well, so I appreciate the technicians for that. Unfortunately, the customer service was extremely disappointing. When I picked up my car, it was covered in bird droppings. I asked if it could be washed, and I was simply told there was no one available to clean it and that I could come back another day. That is not the experience anyone expects when picking up their vehicle after…

  service. Ironically, the employee who brought my car out—not even my service advisor—felt so bad that he offered to hose the car off himself. He was the only person who showed genuine care, and I appreciate his effort. This was my second time using this location for body work, and I’ve had similar customer service issues both times. I’ve never been provided with a loaner vehicle, and the overall attitude often feels indifferent to the customer’s experience. It’s disappointing to receive calls asking for a positive survey after an experience like this. BMW sets high standards, and unfortunately this dealership did not meet them.

  Response from the owner · July 27, 2026: Thank you for sharing your experience, Jisue. We appreciate you recognizing the quality of the repair work, but we’re disappointed to hear that your interactions with our team after the repair left you feeling this way. You should not have had to ask twice for assistance when picking up your vehicle, and we appreciate you acknowledging the team member who took the time to step in and help. That level of attentiveness should be consistent throughout the entire experience. We value your feedback, especially as a returning customer, and will be reviewing your comments with our team.
• RRichard★★★★★ April 27, 2026

  The service I received at BMW Manhasset Service for routine scheduled maintenance on my BMW sedan last week was outstanding. Kevin Guo, my service coordinator, was great And he provided me with a lift home and then a Lyft back there when the service was over. They texted me a video of the service that was performed so I could see what was done. All in all it was a great experience.

  Response from the owner · May 6, 2026: Thank you, Richard, for sharing your 5-star experience at BMW of Manhasset Service Center. We're delighted to hear that Kevin provided outstanding service and that the entire process, including the video update and transportation arrangements, met your expectations. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future.
• Hharris★☆☆☆☆ April 21, 2026
  I am the original owner of a 2023 M3 Competition xDrive with BMW Individual Fjord Blue leather and carbon bucket seats. I brought my car in for routine maintenance warranty service. During the visit, the dealership scratched my driver's seat cushion. They acknowledged the damage on the repair order. When I requested the part be replaced with OEM rather than repaired by a third-party leather company, the service…

  manager became hostile. He told me he regretted approving the repair. I was berated for over two hours for asking that their mistake be corrected properly. I asked for a written commitment that if the repair was unsatisfactory the part would be replaced. They refused multiple times. I have the interaction recorded. I ended up tracking down the replacement part number myself and monitoring availability because the dealership was not proactive about it. Once the part was in, scheduling was a mess. I was promised a callback that never came. I was told twice the part was at risk of being sent back, including once after I already had an appointment confirmed. I had to intervene multiple times to keep my own repair on track. When I picked the car up, the valet pulled the wrong car due to incorrect paperwork. When my car finally came around, I found new damage on the seatback that was not there when I dropped it off. I have video of the interior from the time of drop-off proving this. My service advisor did not respond that evening. The next morning he first said he hadn't spoken to the manager yet. Forty-eight minutes later he came back claiming his tech had documented the damage before starting work. If that were true, there is no reason I wasn't notified before the repair, at pickup, or when I first reported the damage. None of it was on the repair order either. I called BMW NA customer relations and I have since escalated to BMW's regional aftersales management. I would not trust this service department with any vehicle, let alone a high-spec M car with an Individual interior. The damage, the hostility, the disorganization, and the attempt to deny responsibility when confronted with evidence speaks for itself. If you do bring your car here, take video of the interior and exterior before drop-off and make your service advisor walk out with you to inspect the vehicle at pickup.

  Response from the owner · April 27, 2026: Thank you for taking the time to share your feedback. During your visit, damage to the driver’s seat cushion did occur while the vehicle was in our care. This was acknowledged, and we addressed it by replacing the seat cover with the appropriate OEM component at no cost. Regarding the seatback, our records show that its condition was documented by the technician prior to the seat cushion repair being performed. We also recognize that the overall experience — particularly around communication, scheduling, and coordination — did not meet the standard we expect. That is being reviewed internally to ensure a more consistent and organized process moving forward. We appreciate you bringing these concerns to our attention and, as always, encourage you to reach out and speak with our Service Manager at any time should you have additional questions.
• SSophia★★★★★ May 15, 2026
  Kenneth and his team consistently provide exceptional service every single time. After years of my family coming here, their professionalism, attention to detail, and genuine care for customers are exactly why we keep coming back. They always make the process smooth, trustworthy, and stress-free. It’s rare to find a team this reliable and consistently excellent. We highly recommend Kenneth and his team to anyone…

  looking for top-tier support.

  Response from the owner · June 1, 2026: Thank you, Sophia, for your kind words and for trusting Kenneth and our service team over the years. We truly appreciate your recognition of our professionalism, attention to detail, and genuine care for our guests. It’s rewarding to hear that we consistently provide a smooth, trustworthy, and stress-free experience. Your high recommendation means a lot to us, and we look forward to continuing to serve you and your family with top-tier support.
• JJess★★★★★ March 14, 2026

  Kenny, the loaner vehicle manager, was very helpful throughout my visit. He made sure I could get into a loaner car if needed and took the time to ensure my car was working properly. He also gave me helpful guidance on the next steps I should take moving forward with my vehicle. I really appreciated his professionalism and willingness to help.

  Response from the owner · April 8, 2026: Thank you for your kind words and for recognizing Kenny’s efforts. We’re glad he was able to assist you effectively and provide helpful guidance for your vehicle’s next steps. Your satisfaction is our priority, and we appreciate your positive feedback about our team’s professionalism and dedication. We look forward to serving you in the future.

Snippets from public Google Maps reviews. Own this shop? Claim the page to reply.