Bob Johnson Mazda

Inspections performed here

• 4,549NY State inspections in the last 12 months
• 12,815inspections at this facility since 2023

What they inspect

• Initial Inspection4,479
• Re-Inspection70

Counted from NY DMV inspection-transaction records, not estimated.

Vehicles they inspect

• Cars and light trucks

Inspected 505 hybrid vehicles in the last 12 months.

From NY DMV inspection-transaction records for the last 12 months.

Hours and services

Monday

9 AM–7 PM

Tuesday

9 AM–7 PM

Wednesday

9 AM–7 PM

Thursday

9 AM–7 PM

Friday

9 AM–6 PM

Saturday

9 AM–4 PM

Sunday

Closed

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom
• Wheelchair accessible seating

From this shop’s public Google Maps listing. Call ahead to confirm.

DMV licence

Facility number

7127127

Licence type

NYS Licensed Inspection Station, NYS Registered Repair Shop

Original issue date

July 20, 2020

Expires

June 30, 2028

Data from NY DMV as of September 2026. Check this facility in the NY DMV public record.

Reviews

★★★★★ 4.5· 1,285 reviews on Google

• KKevin★★★★★ January 13, 2026

  Found an in stock vehicle that was advertised on line with a modest discount. Purchased it on our first visit. Matt, our salesperson was friendly, professional, helpful and informed. Dealership facility was modern, well organized and exceptionally clean. Wide assortment of vehicles to see

  Response from the owner · January 13, 2026: Thank you, Kevin! We appreciate your kind words about Matt and our dealership. It's great to hear you found the perfect vehicle and had a positive experience during your visit.
• Aanne★★★★★ December 23, 2025
  I recently had my card towed to the Mazda dealership on west Henrietta rd. I had an excellent experience with the service associates at this dealership. I need to mention that Dave S went above and beyond, helping get a claim documented thru my extended warranty, which basically the dealership didn’t work with anymore because of the incredibly long response time making it not feasible for the service personnel to…

  work with on a daily basis. Because of his kind and professional patience I will be able to get a partial reimbursement for this expensive repair for items covered under the warranty. I just wanted to pass this information on noting that this type of customer care is unfortunately rare. Kudos to this dealership for hiring knowledgeable and conscientious associates like Dave! I have spent a good part of my career working in customer services and can say that my experience with Dave at the Henrietta Mazda location was exceptional. Thank you!

  Response from the owner · December 23, 2025: Thank you, Anne, for sharing your excellent experience at our dealership. We're glad to hear that Dave was able to assist you with your claim and provide the customer care you deserve. Your recognition of his efforts means a lot to us, and we're proud to have such dedicated associates on our team.
• WWill★☆☆☆☆ June 4, 2026
  First of all I am not even gonna disclose the name of the salesman that I dealt with who I should’ve went and did business with someone else before I made my vehicle purchase but the initials are MF for the person reviewing this. So on too the real problem my registration never arrived on time and arrived a week later after the deadline for the expiration date so I had to go to the DMV myself and do the job of…

  someone else. But the point being is that I called A numerous times asking for updates on my registration because I had changed my address prior to the shipping date of the registration and wanted to get certainty that it was gonna arrive on time to my new address and every single time I called each person I spoke to including the lending office, said I was supposed to receive it within 1-4 days Upon my requested update that I wanted to receive and not to mention my salesman was one of the people that I spoke to that apparently guaranteed me that it had been shipped and will be delivered on time and other than that I never heard anything else from him prior to that call or after the email I had sent him with no response. So my point being of where I am getting at is that I didn’t really feel like I was being taken care of the whole time especially for my first time financing a vehicle so as a result I will not be coming back to conclude any of my further business with this specific dealership after zero proper updated communication and very poor welcoming comity.

• HH★☆☆☆☆ June 5, 2026
  Terrible customer service. I will say The folks at mazda did some foot work to help locate my vehicle. But the fact that my vehicle was in your lot for a month and you had no idea that it was there is absolutely ridiculous. It was supposed to be a trade, and the Nissan dealer who sent it there, which is apart of the johnson brand. Was supposed to look at the car to appraise it. Never even looked at the car. Or told…

  the mazda dealer that it was on their lot. But told me mazda appraised it. Total lack of communication. But yet asked, "would you still be interested in buying a vehicle 🤔". Thats a big fat negative there buddy. I'll take my business elsewhere 😌.

• KKelly★☆☆☆☆ May 28, 2026

  I purchased a brand new 2026 CX-30 here and unfortunately it ended up needing to be towed for repair after 3 weeks and first 200 miles of owning it . The car has been in the shop 6 days and counting. I called to work on a return option due to already having issues and was told by the dealers they don’t know how that would work and my calls have been dodged ever since.

• RR.★★★★★ March 31, 2025

  Thanks to John, Owen and the entire team for all the info. they shared, expertise, their courtesy, patience (as I took awhile to pick out a new car) and ability to make the entire experience a pleasant one. Excellent customer service, a good deal and they love dogs too. Finn’s definitely happy with the new car!

  Response from the owner · March 31, 2025: Thank you, R., for your wonderful feedback! We're so glad to hear you had a great experience with John, Owen, and the team, and that Finn is happy with the new car!

Snippets from public Google Maps reviews. Own this shop? Claim the page to reply.