PEP Boys Manny MOE &

Inspections performed here

• 3,256NY State inspections in the last 12 months
• 9,696inspections at this facility since 2023

What they inspect

• Initial Inspection3,088
• Re-Inspection168

Counted from NY DMV inspection-transaction records, not estimated.

Vehicles they inspect

• Trailers
• Cars and light trucks

Inspected 36 electric, 117 hybrid, and 34 diesel vehicles in the last 12 months.

From NY DMV inspection-transaction records for the last 12 months.

Hours and services

Monday

8 AM–2 PM

Tuesday

Closed

Wednesday

8 AM–7 PM

Thursday

8 AM–7 PM

Friday

8 AM–7 PM

Saturday

8 AM–7 PM

Sunday

9 AM–6 PM

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

From this shop’s public Google Maps listing. Call ahead to confirm.

DMV licence

Facility number

7061015

Licence type

NYS Licensed Inspection Station, NYS Registered Repair Shop

Original issue date

November 18, 1992

Expires

March 31, 2028

Data from NY DMV as of September 2026. Check this facility in the NY DMV public record.

Reviews

★★★★☆ 4.2· 637 reviews on Google

• AAmanda★☆☆☆☆ April 13, 2026
  I feel completely taken advantage of by this Pep Boys location. 0 stars if that was an option. I paid over $2,000 for a repair job that took nearly two weeks, only to later find out the work was not done correctly and in some cases not fully completed. I was also required to pay about a week before the work was even finished. I was told my vehicle passed inspection and was safe to drive, but serious issues were…

  still present. I was even told they were “doing me a favor,” but I left in a condition that created major safety concerns and ended up driving roughly 30 miles with a severe alignment issue that damaged my tire. I’ve since had to consider paying additional money elsewhere to correct problems that should have already been handled during the original service. Throughout this process, I experienced multiple issues including incorrect parts being installed, inconsistent paperwork that did not match my vehicle, a missing rotor dust cover, and a lack of accountability when I brought concerns forward. In one instance, the incorrect part was installed and it appeared that my perfectly good control arm was removed in an attempt to make the wrong part fit. After I opened a corporate case to try to resolve the situation, I was told they would no longer assist me because I had complained. Even after the vehicle was “fixed,” the job still wasn’t fully completed, as no alignment was done. When I continued to advocate for myself, I was ultimately told I was not welcome back by the service manager, Kyle Russillo. I’m sharing this because no customer should leave feeling unsafe, overcharged, and forced to correct work elsewhere after paying for a full service. Unfortunately, trying to reach corporate or any higher up for reimbursement for over two weeks has been nearly impossible.

  Response from the owner · April 13, 2026: Hi Amanda. We are sorry you didn't have a great experience and would like to hear more. Please email us at pepsocial@pepboys.com.
• Aandrew★☆☆☆☆ June 5, 2026
  First i will clarify that i am staying in Amherst and that i brought my car to this location, instead of the much closer shop on Elmwood due to a rather unpleasent experience in regards to a round of repairs and upgrades i requested there late last year. (Every single one of the dashboard lights that is on were from the Elmwood shop "repairs") I brought my car back to Pep Boys, against my better judgement, hoping…

  that a different location would somehow end up with a different result in terms of professional care. That i have just found out is not the case. On deck were to have the lower A-arms replaced and recharge my ac since it was not blowing cold anymore. They repaired the arms, and had to replace the condenser and also a line as it was damaged from road debris on an early morning commute (I know when and where) so i ponyed up. I payed my bill, i dropped off my rental, and returned to the shop, by now after hours, to pick up my car. Upon opening my driver side door the entire upper portion of my weather guard door jam fell out of place. Now it just hangs there and is tearing itself in two pieces in the upper corner from its own weight. Sure, minor details, but i am beyond livid about it. I paid 1900+ for this round of car repairs, at a vendor that i am taking even more issue with and have to leave ONCE. AGAIN. with MORE damage to my vehicle than when i brought it in. Completely unaccepable. If i could leave ZERO damn stars i would.

  Response from the owner · June 5, 2026: Hello Andrew. We’re sorry for the frustration with your recent visit and the condition your vehicle was in when you picked it up. That’s not the level of care or quality we expect from our teams. We’d like to have this reviewed so it can be addressed properly. Please send your contact details and visit information to customersupport@pepboys.com so our team can investigate what happened and follow up with you directly.
• DDawn★★★★★ June 20, 2026

  Gary made my first experience at Pep Boys a positive one. He was knowledgeable, courteous, and kept me informed. Thanks, Gary!” Called him on Saturday and he fit me right in. Awesome service !!

• AA★★★★★ July 3, 2026
  Wonderful people who actually don't try to upsell me to death, quoted and stuck with the arranged price for the repairs that I needed and I received my car back by the promised time. Extremely well-stacked if you would like a cup of coffee while you wait. Clean bathroom that is more important than you think... Yes, people do take a look around, good job men! Friendly and helpful, offered a coupon that I didn't have,…

  and who doesn't want to save money? That was very considerate.... I will be doing my business with the staff of professionals at Pep Boys from now on. Grazie mille!!!! A. P. 🕊️

• RRyan★★★★★ July 19, 2026

  I've been here a couple times over the years for two different vehicles, and every time it's a great experience. My car wouldn't start last night and I was able to have it towed to Pep Boys today (a Sunday), where they were able to fix it and have my vehicle back to me within only a few hours. I can't thank you guys enough!

  Response from the owner · July 19, 2026: Thank you for your wonderful review, Ryan! We're so glad to hear our team was able to get your vehicle taken care of quickly, especially on a Sunday. We truly appreciate your continued trust and loyalty over the years and are grateful for the opportunity to help keep your vehicles running smoothly. We look forward to serving you again in the future!

Snippets from public Google Maps reviews. Own this shop? Claim the page to reply.