JIM Murphy Buick GMC

Inspections performed here

• 4,103NY State inspections in the last 12 months
• 11,819inspections at this facility since 2023

What they inspect

• Initial Inspection4,014
• Re-Inspection89

Counted from NY DMV inspection-transaction records, not estimated.

Vehicles they inspect

• Trailers
• Cars and light trucks

Inspected 32 electric and 185 diesel vehicles in the last 12 months.

From NY DMV inspection-transaction records for the last 12 months.

Hours and services

Monday

9 AM–7 PM

Tuesday

9 AM–7 PM

Wednesday

9 AM–6 PM

Thursday

9 AM–7 PM

Friday

9 AM–6 PM

Saturday

9 AM–4 PM

Sunday

Closed

• In-store shopping
• Onsite services
• Oil change
• Repair services
• Certified pre-owned vehicles
• Collision repair
• Email contact
• New vehicles
• Car rental
• Car wash
• Gender-neutral restroom
• Free loaner vehicles
• Price match guarantee
• Wheelchair accessible entrance

From this shop’s public Google Maps listing. Call ahead to confirm.

DMV licence

Facility number

7029773

Licence type

NYS Licensed Inspection Station, NYS Registered Repair Shop

Original issue date

June 6, 1985

Expires

May 31, 2027

Data from NY DMV as of September 2026. Check this facility in the NY DMV public record.

Reviews

★★★★★ 4.5· 867 reviews on Google

• AAngela★★★★★ June 17, 2026

  Truly the best of the best! Erin is amazing to work with. Communication was easy, and she was always quick to respond and keep us informed. We were in a major time crunch, & to make matters even more challenging, I was involved in an accident after leaving the dealership. Erin found a way to make our lease turn in work seamlessly. We couldn’t be more grateful for their outstanding customer service.

  Response from the owner · June 18, 2026: Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
• FFelix★★★★★ June 26, 2026
  The maintenance advisor "Imran" was exceptionally knowledgeable. He listened to my concerns, recommended solutions and ensured his team performed the required tasks to get me back up and running. He also kept me informed along the way and asked me if I wanted services or parts needed found while the team was working. I appreciate being given information and options. The team also did a phenomenal job. I was…

  extremely satisfied with the work they completed. I'd highly recommend this location and its staff to anyone looking for great people and profession quality work. A huge thank you to all the team. I plan on returning for any future repairs as well as future purchases. Great Job!

  Response from the owner · June 28, 2026: Felix, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Murphy Buick GMC, INC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
• TTwoLiter★★★★★ July 2, 2026
  ⭐️⭐️⭐️⭐️⭐️ 5-Star Review I had an outstanding experience at Jim Murphy. Chuck Fell handled every detail—whether over the phone, by email, or through text—with exceptional professionalism. He had the vehicle fully prepared: registered, insured, plated, cleaned, and waiting with a big red bow and a reserved sign on the windshield. My wife had absolutely no idea, and seeing her so surprised made the moment…

  unforgettable. Thanks to Chuck and the entire team at Jim Murphy for helping make her dream come true. I will definitely recommend them and look forward to purchasing my next vehicle in the coming month

  Response from the owner · July 3, 2026: It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
• Kkatie★☆☆☆☆ April 23, 2026
  We had a very frustrating experience with Jim Murphy Buick GMC on Walden Ave. in Depew and would not recommend their service department. We originally brought our car in for a door locking issue. They diagnosed the problem, ordered a part, and completed the repair, assuring us the issue was fixed. However, just two days later, the car started displaying random alerts, which clearly indicated something was still…

  wrong. We brought the vehicle back in for another diagnosis, only to be told that the wiring harness connected to the part they had just replaced was corroded, and they already knew about it during the initial repair. Despite that, they chose not to replace it or even inform us of the issue at the time. Now we're being told they will cover the repair, but the necessary part is conveniently on backorder, leaving us dealing with an unreliable vehicle in the meantime. What's especially concerning is the lack of transparency. Knowing a component was corroded and likely to cause problems, yet choosing not to address it or even mention it shows poor judgment and questionable customer care. It also gives the impression that they were willing to let the issue resurface so we'd have to return and potentially pay for labor costs all over again; another example of poor customer service Overall, this experience has left us questioning their integrity and attention to detail. I would strongly encourage others to think twice before trusting them with repairs.

  Response from the owner · April 24, 2026: Katie, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (716) 684-8900 to discuss your concerns, as your satisfaction is of utmost importance to us.
• AAdam★★★★★ March 15, 2026
  I’ve now had three consecutive leases through Jim Murphy Buick GMC, all Terrains, and for my fourth vehicle, I decided to purchase one instead of leasing. I really love what GMC has done with the Terrains over the years, and I couldn't be happier. The decision to keep coming back should say how positive my experience has been and the trust and confidence I’ve built with this dealership over the years. Kevin Newkirk…

  has been my sales representative since the very beginning, and I can’t say enough good things about him. He has always been outstanding and made the entire process easy and stress-free. I’ve always felt comfortable reaching out to him by text with any questions or concerns during my leases, and he has consistently been responsive, helpful, fair, and honest. Someone I felt was genuinely looking out for my best interests. Having that kind of trust and consistency over the years is rare, and it’s the reason I keep coming back. I highly recommend Jim Murphy Buick GMC, and I would absolutely recommend Kevin Newkirk to anyone looking for someone knowledgeable, reliable, and easy to work with.

  Response from the owner · March 17, 2026: Adam, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
• KKaitie★★★★★ May 2, 2026

  Service Dept: Imran is awesome! We brought our truck in from our dealer who couldn’t help us and they took us in and helped us with ease. Pleasure to work with. Professional. Thorough. We had emissions issues with our truck from a different dealer and Imran was able to successfully get it covered with warranty. A 4k job. We will definitely be purchasing our next vehicle through them!

  Response from the owner · May 3, 2026: Kaitie, we're happy to hear you had such a positive experience with our team! Take care.

Snippets from public Google Maps reviews. Own this shop? Claim the page to reply.