Firestone Complete

Inspections performed here

• 5,277NY State inspections in the last 12 months
• 15,261inspections at this facility since 2023

What they inspect

• Initial Inspection5,056
• Re-Inspection221

Counted from NY DMV inspection-transaction records, not estimated.

Vehicles they inspect

• Trailers
• Cars and light trucks

Inspected 30 electric, 219 hybrid, and 104 diesel vehicles in the last 12 months.

From NY DMV inspection-transaction records for the last 12 months.

Hours and services

Monday

7 AM–7 PM

Tuesday

7 AM–7 PM

Wednesday

7 AM–7 PM

Thursday

7 AM–7 PM

Friday

7 AM–7 PM

Saturday

7 AM–6 PM

Sunday

7 AM–6 PM

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

From this shop’s public Google Maps listing. Call ahead to confirm.

DMV licence

Facility number

7066727

Licence type

NYS Licensed Inspection Station, NYS Registered Repair Shop

Original issue date

July 5, 1994

Expires

June 30, 2028

Data from NY DMV as of September 2026. Check this facility in the NY DMV public record.

Reviews

★★★★☆ 4.3· 333 reviews on Google

• AAndreas★☆☆☆☆ August 8, 2026
  An appointment apparently means very little at this Firestone location. I scheduled a tire installation more than a week in advance for Saturday at 10:00 a.m. and dropped off my car at 9:50. By 10:55, they had not even started working on it. When I checked again around 11:25, I was told it would take another 45 minutes. At approximately 12:05, I went to ask for an update and noticed my car sitting in the parking…

  lot. The employees at the front did not even seem to know that the technician had moved it there or what the actual status was. I understand that Saturdays can be busy, but that is precisely why customers make appointments. Waiting more than two hours for a scheduled tire installation—with no proactive update, no reliable estimate, and obvious confusion about the location and status of my vehicle—is unacceptable. If they were running behind, the courteous and professional thing would have been to tell me when I arrived. This was not simply a delay; it reflected extremely poor scheduling, communication, and management. Based on this experience, I cannot recommend this location and will not return.

  Response from the owner · August 26, 2026: Hello Andreas Malikopoulos, we are sorry to hear of the long wait and poor customer service you received while visiting our Horseheads store for a tire installation. If you would like to discuss your concerns with us please feel free to email socialcare@bfrc.com. Please provide us with the full details so that we may further assist you. Thank you for choosing Firestone, we value your business. ^Bryan
• Eevan★★★★★ June 14, 2026

  Great service!! The young fella Jeremy was cheerful and Jolly at the counter! My technician did a thorough analysis of my vehicle digitally which was very handy to check on the status while on the road. The whole staff was pleasant and professional. 5 stars all the way around! I liked their old Culligan water machine better than the current quench one though.

  Response from the owner · June 14, 2026: Hi, we work hard every day to deliver top-quality, expert auto service that gets you back on the road fast. It really makes our day to see that our team hit the mark. Thanks so much for the great review!
• DDerrin★★★★★ June 30, 2026
  I was feeling a bit of a vibration after hitting a nasty pothole a few days prior. I wasn't sure if the two things were related or if I just needed a wheel balance or alignment. I saw they had appointments available on the website the next day, so I stopped by first thing the next morning, which was a Sunday (thank you for being open on Sunday!!). I overheard the person behind the counter telling someone on the…

  phone that they were overbooked and had limited staff available that day, so I figured they wouldn't be able to check out my car. However, once I talked to them, I was told that they could look at it if I was able to drop it off and pick it up later in the day, before 5pm. That was fine with me, so I left the car with them. I got a call less than an hour later where they told me that my rims were bent, so a balance would not fix the vibration. They didn't charge me anything to look at the car and give me a diagnosis, and that diagnosis allowed me to be able to move forward with addressing the situation. I appreciate them taking the time to look at my car so quickly, which allowed me to arrange to install my spare set of rims before my track day at Watkins Glen the following day even though I was several states away from home. I've heard good things about Firestone Auto Care from friends of mine in other states, and it appears their good customer service is consistent across their locations.

  Response from the owner · June 30, 2026: Hi, we really appreciate the excellent review. When you next need tires or auto care, we look forward to helping you out again.
• SShania★★★★★ March 27, 2026
  Derek is absolutely AMAZING! We were just about to leave for a road trip when we noticed our hood latch was malfunctioning. After fiddling with it ourselves and having no luck, we stopped by this Firestone for a last-ditch attempt at sorting it before we had to hit the road with a janky hood. For showing up as impromptu as we did, we didn't expect to be helped- but Derek jumped right on it and got the latch working…

  again within a few minutes. Not only that, he topped up our wiper fluid as a courtesy. We are SO grateful for him today, and will definitely be taking all our future business here!

  Response from the owner · March 27, 2026: Hi, it really makes our day to see five-star reviews! We’ve always been dedicated to providing a complete auto care experience for our customers, and we love that your visit was a great one.
• JJessi★★★★★ July 4, 2026

  I just moved from Florida recently where I’ve gone to firestone plenty of times and had my oil changed where I had to wait 2+ hours. I went here thinking the same would happen and I got twice as much done in an hour and the employees were very kind!! Would definitely recommend this location

  Response from the owner · July 6, 2026: Hey there, thanks for the great review. We know there are plenty of auto care options out there, so we appreciate the chance to show you the complete auto care experience. Thank you for choosing our location— we’ll see you next time.

Snippets from public Google Maps reviews. Own this shop? Claim the page to reply.