PEP Boys Manny MOE &

Inspections performed here

• 3,142NY State inspections in the last 12 months
• 8,872inspections at this facility since 2023

What they inspect

• Initial Inspection2,962
• Re-Inspection180

Counted from NY DMV inspection-transaction records, not estimated.

Vehicles they inspect

• Trailers
• Cars and light trucks

Inspected 113 electric and 184 hybrid vehicles in the last 12 months.

From NY DMV inspection-transaction records for the last 12 months.

Hours and services

Monday

8 AM–2 PM

Tuesday

Closed

Wednesday

8 AM–7 PM

Thursday

8 AM–7 PM

Friday

8 AM–7 PM

Saturday

8 AM–7 PM

Sunday

9 AM–6 PM

• Onsite services
• Oil change
• Mechanic
• Restroom
• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom
• Appointments recommended
• Appointment required
• Credit cards
• Debit cards
• NFC mobile payments
• Cash-only
• On-site parking

From this shop’s public Google Maps listing. Call ahead to confirm.

DMV licence

Facility number

7064848

Licence type

NYS Licensed Inspection Station, NYS Registered Repair Shop

Original issue date

November 16, 1993

Expires

March 31, 2028

Data from NY DMV as of September 2026. Check this facility in the NY DMV public record.

Reviews

★★★★☆ 4.2· 977 reviews on Google

• JJanelle★☆☆☆☆ June 12, 2026
  I’m honestly beyond frustrated with my experiences at Pep Boys. Most recently, I made an appointment on Tuesday for a tire rotation and flat tire repair scheduled for 6:00 PM today. Around 1:00 PM, while I was at work, I received a call. No voicemail was left. When I called back after work, I was told they couldn’t service my vehicle at 6:00 PM because employees leave at 5:00 PM. If that’s the case, why was I…

  allowed to schedule a 6:00 PM appointment in the first place? Better yet, why wasn’t I notified when I made the appointment, or even the day before? Instead, I found out just a few hours before my scheduled service. The explanation I received was essentially, “The website allows appointments we don’t actually do.” Respectfully, that sounds like a Pep Boys problem, not a customer problem. Unfortunately, this isn’t my first experience wasting time here. Back in August, I brought my vehicle in for an inspection and repairs. Visit #1: I was told I needed four new tires. Fine. I bought four new tires and came back. Visit #2: Suddenly, I needed new front axles. When I asked why that wasn’t identified during the first visit, I was told it had been mentioned. It absolutely had not. Then came Visit #3, where I was informed there was yet another issue preventing the inspection from passing. At that point, getting my vehicle inspected started to feel less like vehicle maintenance and more like a subscription service. Every time I came back, there seemed to be a new requirement. What should have been a straightforward inspection turned into multiple appointments spread across roughly five weeks. I understand repairs can uncover additional issues, but repeatedly sending customers away one problem at a time is not efficient, not professional, and certainly not respectful of anyone’s schedule. The common theme in both situations has been poor communication and a complete disregard for customers’ time. If I make an appointment, I expect the appointment to actually exist. If my vehicle needs repairs, I expect clear communication about everything that needs to be addressed. After multiple frustrating experiences, I’ve lost confidence in this location. I won’t be returning.

  Response from the owner · June 12, 2026: We understand your frustration, Janelle. Please send us your contact info and details regarding your tire service to pepsocial@pepboys.com so we can look into it.
• MMikey★★★★☆ July 7, 2026
  Great experience overall! We had the front brakes and springs replaced on our truck, and the work was done well. The staff was friendly and professional. My only suggestion is to improve communication about appointment times. We had an early appointment but weren’t told the technician didn’t start until about 30 minutes later, so we ended up waiting. Other than that, we’re very happy with the service and would…

  definitely return

• CCarl★★★☆☆ July 3, 2026
  I had a 12:00 PM appointment for a New York State inspection, but my car wasn’t taken into the shop until after 1:00 PM. One of the front desk employees was friendly and helpful, but another was dismissive when I politely asked about the status of my vehicle after waiting more than an hour. The inspection failed for tire tread, which I plan to verify with another shop because my tires are only several months old. My…

  biggest complaint is the poor communication and the long wait despite having an appointment.

  Response from the owner · July 3, 2026: Thank you for sharing your experience. We’re sorry for the long wait, the communication issues, and the frustration you felt during your visit. We take situations like this seriously and would appreciate the opportunity to have our team review your visit in detail and address your concerns directly. Please send your contact information and service details to customersupport@pepboys.com, and our team will follow up with you.
• SSam★☆☆☆☆ July 8, 2026
  Very poor service! At my appt was told will take 2-3 hours to replace tires I asked to reschedule! At my rescheduled appt I was told they don’t have my tires in stock!! What? You knew my order from the previous appt a week ago couldn’t you order it? Anyways they said they will order it and call me when it’s in! Never happened! I called them to make sure they are in! Then I made the appointment online! When I went…

  for my 3rd appointment I was told I don’t an appointment ??? How ? I showed them the confirmed appointment on my phone! That didn’t help they said I still have to reschedule! What I waste of my time 3 weeks just to get the tires replaced! I left and will never step a foot there again! They don’t value their customers no apology no nothing so arrogant! I get the tires replaced the next day at another tire place couple of blocks away same price better quality better customer options! Yes we have options pepboys!!

  Response from the owner · July 8, 2026: Hello Sam, we're sorry to hear you left with this impression. Please contact us at customersupport@pepboys.com so we can learn more about your experience. Ari from Pep Boys.
• RRose★★★☆☆ July 1, 2026

  I had an appointment scheduled for 2pm. The service advisor did advise me that they were backed up and I may be there for a couple of hours. Which I was. My car wasn’t pulled in until after 3pm. A full hour past my appointment. They need to stop over scheduling. They don’t have the right to waste my time.

  Response from the owner · July 1, 2026: We’re sorry to hear about the delay you experienced with your 2pm appointment and understand how frustrating it is to have your time impacted, especially when you scheduled service in advance. While we do our best to manage appointment flow, we recognize that waiting over an hour beyond your scheduled time is not the level of efficiency you should expect. Your feedback about scheduling and communication has been noted and will be shared with the location for review. If you’d like us to look into this further, please contact us at customersupport@pepboys.com with your visit details and store location so our team can follow up.

Snippets from public Google Maps reviews. Own this shop? Claim the page to reply.